Frequently Asked Questions

How to Purchase

Avantco Equipment products can be purchased through WebstaurantStore and The Restaurant Store. As an online retailer, WebstaurantStore can assist with purchases to customers across the United States.

We do not sell direct to customers, so please visit one of our distribution partners to place an order.

Due to an exclusive partnership with WebstaurantStore and The Restaurant Store, Avantco is not setting up new distribution accounts. Our online distribution partner WebstaurantStore can assist resellers in fulfilling an order for customers.

Common replacement parts can be located by clicking the “Parts” button on our homepage or by visiting the page of your model on our site. You may also reference your manual for part numbers. Please visit a distributor, such as WebstaurantStore, to order any needed parts.

Avantco Equipment products can be purchased through WebstaurantStore and The Restaurant Store. These retailers will be able to provide you with product pricing.

Common Questions

Many Avantco Equipment products are NSF compliant. All of our units are intended for use in a commercial setting, and each product undergoes rigorous testing to meet commercial standards. While not listed with NSF International, Avantco models are commonly certified through ETL, a division of Intertek Group, a major testing laboratory. Full certification details are available on each product page and on related spec sheets. To determine specific compliance standards needed at your establishment, consult your local health and safety inspector.

In order to keep our product pricing low and fulfill orders quickly for our customers, no custom colors, sizing, or voltages are available.

Whether a hood is required by your local health and safety inspector will vary depending on the equipment type, your intended use, and the kitchen setup. For this reason, consult your inspector to determine if your Avantco Equipment should be located under a hood while in use. It is desirable to use a hood in any application where your equipment has the potential to produce grease and/or moisture-laden air.

We are unable to supply CAD or Revit files for design. However, all Avantco spec sheets will include 2-dimensional renderings and product sizing.

Product Questions

We do not have a customer service phone line, but if you wish to ask a question by phone, our online distributor WebstaurantStore has phone representatives available who can assist you at 717-392-7472.

To reach out to the appropriate channels for a warranty claim, please see “I need warranty help for my full size refrigerator or freezer” below.  

Warranty

All new Avantco floor fryers are warranted to be free from defects in material and workmanship under normal use and service for a period of one (1) year from the date of original installation or 18 months after shipment date from the manufacturer, whichever occurs first. Contact 1-866-417-6140 for troubleshooting or to set up a service call under warranty. You must also provide proof of purchase in the form of your original order number with the authorized dealer where this was purchased and the serial number. This warranty applies to the following models: FF300, FF400, FF518

https://www.webstaurantstore.com/documents/pdf/warranty/floor_fryer_warranty.pdf

Warranty claims on light/countertop equipment are handled directly through the distributor where the product was purchased. To make a warranty claim, please contact WebstaurantStore or The Restaurant Store and provide your serial number/date code, the original order number, and a brief description of the issue. Customers who purchased through WebstaurantStore may alternatively Contact Us for a warranty claim.

For warranty service on an Avantco floor fryer, please reference the below warranty document:

https://www.webstaurantstore.com/documents/pdf/warranty/floor_fryer_warranty.pdf

 

For warranty service on an Avantco refrigerator or freezer, please visit our Avantco Refrigeration website: https://www.avantcorefrigeration.com/faq

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